This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Android won't sync, optins greyed out and sync button does nothing.

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by Paul

Gloria_DC
Gloria_DC
more options

I recently did a fresh install on my android, signed in and verified e-mail, no problem but the moment I go to the sync tab and press the button it does nothing at all, doesn't even tries to sync the information.

The options (bookmarks, history, etc) are greyed out too. I tried to uninstall and reinstall twice with no luck after and making sure both my pc and phone are on the latest version of the browser.

thanks in advance.

I recently did a fresh install on my android, signed in and verified e-mail, no problem but the moment I go to the sync tab and press the button it does nothing at all, doesn't even tries to sync the information. The options (bookmarks, history, etc) are greyed out too. I tried to uninstall and reinstall twice with no luck after and making sure both my pc and phone are on the latest version of the browser. thanks in advance.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I am going to lock this question as it appears to be a duplicate of:

https://support.mozilla.org/en-US/questions/1226205