unfortunately, while Firefox 52 will still run on Windows XP, it's reached the end of it's life. While you can still submit crashes, there isn't much point as there will not be any more updates for Firefox on XP (possibly one more security only fix).

I'd suggest either upgrading your OS to windows 7 or later, buying a new computer, or using linux, as XP is not safe to use online anymore

I doubt if your problem with submitting Crash Reports has to do with a particular email address or email addresses, but rather with a temporary non-connection issue or that the crash reporting system is temporally "throttled" and not accepting every report that is sent its way. The reporting system would sink with the sheer number of reports if every report in every time zone was accepted.

IMO, asking for the users email address is a very minor feature of the Crash Reporting system. It was to allow a developer who is attempting deal with or figure out seemingly similar crashes to be able to ask questions. In practice I have never heard of that ever happening, where the user who experienced a crash was ever contacted by the triage people and asked the user for help. I have been told that it was done "early on" when the Crash Reporter system was new, but was very rare even then.

That said, Firefox keeps track of every crash event in its preferences, submitted and not-submitted. Type about:crashes in the URL and hit Enter and you can see your Crash Reports ID's; use the hyperlink to load each of those Crash Reports to see what was happening to cause each crash. And for those reports which were not submitted, you can submit them manually.

https://support.mozilla.org/en-US/kb/mozillacrashreporter https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support https://support.mozilla.org/en-US/kb/avoid-crashes-tips-and-tricks

In the last couple (or 3 years) of years one of the biggest causes of Firefox crashing has been related to video drivers, at least from what I have seen posted here where users were asking for support from us to help them figure out what was going on. In formation about those causes are readily apparent to anyone who reads the submitted crash reports.

IMO, the issue with video drivers came about due to Mozilla "pushing the limits" with Firefox to provide the best performance in high-end computers and with large screen monitors and large screen TV's, which typically involved "hardware acceleration". Unfortunately older computers and low-end video cards & video drivers can cause problems with crashing; the "fix" is simple, disable "hardware acceleration".

tl:dr version

• Type about:crashes in the URL and hit Enter and view your Crash Reports ID's.
• Manually submit the most recent reports.
• Provide us with the submitted Crash Report ID's (the ID's usually change after they are submitted manually).
• We'll do what we can do to help you figure out the cause of each of the crashes.. But please stick with the most recent Crash events, for both manual submission and for asking us for help.

Thank you Tyler for your prompt reply.

This "unable to submit crash report" was occuring prior to Mozilla, announcing the end of support for Win-XP. Also, if I continue to submit crash reports, it will have to be done via filecopy/paste and separate entry on this report site, not via the FF crash reporter.

That said, I will be replaceing XP with Win-Vista or Linux during the month of August.

Thanks again for your response and may all your endeavors succeed.

S... 69 year old who first programmed on IBM-1401. ☺

Just FYI, windows Vista is also not supported. You won't be able to run any more modern versions of Firefox. You should install Windows 7 or 10, or linux. Vista hasn't been supported by Microsoft in years either.

And like i said, this is a no-longer supported version of Firefox, so crash reports aren't too useful.

Thanks for your FYI about hardware accelerators and video drivers.

I have viewed crash report details in the past but only cursory.

Interesting that the crashes are intermitent, only couple times per week.

Will be upgrading, most likely to Linux soon.

Thanks for your help.

Kenneth Clark