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I can't get my email - on Tbird using FF but I can get it from the ISP using EDGE (yuck)

twotreeforest
twotreeforest
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I have an old AT&T address even though I no longer have their phone/internet service. However we were told we could keep those addresses (my husband's email is working fine) as long as we used them regularly. Saturday early AM I could no longer retrieve my email for that account on Thunderbird OR by going to AT&T via FireFox. HOWEVER, I CAN get my email from AT&T (Asian T&T when you need help) using MS EDGE (Yuck).

The error message I receive on both AT&T via FF and on TB is:

"Error with account ________________

Sending of password for user infoseekjmd@bellsouth.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later."

I have changed my password and I've followed the directions under: DID YOUR ABILITY TO RECEIVE MAIL SUDDENLY STOP? WAS IT WORKING BEFORE? and that did not help.

ANY IDEAS?

Thanks, TwoTreeForest

Note; use of caps is because of no other way of indicating emphasis and bold titling on FF. Also, I have created a new Mozilla account using a spare email address temporarily for this problem!

I have an old AT&T address even though I no longer have their phone/internet service. However we were told we could keep those addresses (my husband's email is working fine) as long as we used them regularly. Saturday early AM I could no longer retrieve my email for that account on Thunderbird OR by going to AT&T via FireFox. HOWEVER, I CAN get my email from AT&T (Asian T&T when you need help) using MS EDGE (Yuck). The error message I receive on both AT&T via FF and on TB is: "Error with account ________________ Sending of password for user infoseekjmd@bellsouth.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later." I have changed my password and I've followed the directions under: DID YOUR ABILITY TO RECEIVE MAIL SUDDENLY STOP? WAS IT WORKING BEFORE? and that did not help. ANY IDEAS? Thanks, TwoTreeForest Note; use of caps is because of no other way of indicating emphasis and bold titling on FF. Also, I have created a new Mozilla account using a spare email address temporarily for this problem!

Chosen solution

I guess you probably need a secure mail key https://www.att.com/esupport/article.html#!/email-support/KM1240462

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All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Chosen Solution

I guess you probably need a secure mail key https://www.att.com/esupport/article.html#!/email-support/KM1240462

twotreeforest
twotreeforest Question owner
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This happened suddenly after flawless performance. I have email addresses with 2 different ISP's. My alternate one was OK, and now email is come into both but I cannot send email from either - both are in TB. I don't want to spend a lot of time with the URL you sent if you're not sure that it might solve a sudden problem - I've used FF and TB for years. Please remember, both email ISP's are working in Edge and not in FF - and I admit I'm a bit of a cyberdummy, but I've already spend a whole lot of time on this issue. Thank you.