This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Audio takes time to start

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by Leonelf

Leonelf
Leonelf
more options

When playing videos or sounds, the first few seconds are silent. This does not depend on the position in the video, I can scan through the media at random, but the sound will only start after around 5 seconds. After the sound started, it works flawlessly, but when sound is stopped for a few minutes, the same problem arises again.

Tl;dr: Sound takes time to "boot" and then "shuts down" after a while of not using sound, needing another "boot".

This happens with youtube and other HTML5 video players (streamcloud etc)

When playing videos or sounds, the first few seconds are silent. This does not depend on the position in the video, I can scan through the media at random, but the sound will only start after around 5 seconds. After the sound started, it works flawlessly, but when sound is stopped for a few minutes, the same problem arises again. Tl;dr: Sound takes time to "boot" and then "shuts down" after a while of not using sound, needing another "boot". This happens with youtube and other HTML5 video players (streamcloud etc)

All Replies (6)

Shadow110
Shadow110
more options

If not there yet please update to 61.0.2 by going to Help --> About

See if anything here is helpful : VIDEO AUDIO

Leonelf
Leonelf Question owner
more options

I'm on the latest Firefox (61.0.2) and running Windows 10 x64. I already found the articles you linked, but they didn't help.

Shadow110
Shadow110
more options

Please try : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

Leonelf
Leonelf Question owner
more options

I launched it in safe mode and the issue still appears. The sound starts after ~5 seconds.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Leonelf
Leonelf Question owner
more options

Just tried; In Safemode the same error occurs. Though I found a new symptom: The "cooldown" seems to include Firefox restarts. So if i restart firefox, sound works directly if it worked before (and then you can wait for it not to work when pausing).