Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

my Firefox screen has just started to open olny 2 inches wide rather than the normal maximised screen

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

Until know, when I open Firefox from a desktop icon, it opened and filled the screen window. The icon is set to Maximized. But it has just started opening in a window about 3 inches wide and I have to click on the '-' in the top right corner to get the normal screen. Any ideas why this has suddenly changed. I have not added any updates or new software. I am running Windows 7 on a Dell 9020 computer.

Until know, when I open Firefox from a desktop icon, it opened and filled the screen window. The icon is set to Maximized. But it has just started opening in a window about 3 inches wide and I have to click on the '-' in the top right corner to get the normal screen. Any ideas why this has suddenly changed. I have not added any updates or new software. I am running Windows 7 on a Dell 9020 computer.

All Replies (6)

more options

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json or Localstore.rdf files.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data
    \Mozilla\Firefox\Profiles\

Search for the above files. Then rename or delete them. Restart Firefox.

more options

I tried your suggestion and it makes no difference. Firefox still starts 2-3 inches wide!

more options

please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st:

then

more options

Your information cures the problem and allows Firefox to open full screen but some of my internet icons work OK but some come up with "Your connection is not secure" and the do not allow to add them as an Exception.

more options
more options

You can copy the cert9.db file from the "Old Firefox Data" folder on the desktop to the current profile folder with Firefox closed.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

when you use the refresh feature in Firefox then a new profile is created and some personal data (bookmarks and history, form data, tabs) is automatically imported. The current profile folder will be moved to an "Old Firefox Data" folder on the desktop. Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone.

It is possible to recover data from the "Old Firefox Data" folder on the desktop, but be cautious not to copy corrupted files to avoid carrying over problems.

Modified by cor-el