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Flash Quantum Crashing Constantly

  • 1 reply
  • 1 has this problem
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  • Last reply by Paul

angelhdz12
angelhdz12
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I moved to Chrome (again) because Firefox is crashing as always. I decided to try Quantum because read it was so smooth and the UI was sooo minimal and attractive and modern, but then it started to crash my whole operating system. Even the task manager freezes and I can't end task for Firefox. So i have to sit here looking at the screen with anger until it starts being useful piece of software again.

I followed some "solutions", Refreshing Firefox (Firefox even crashed when attempting a refresh), disabling/enabling some "Prevent accessibility services from accessing your browser" option in the settings. Finally, disabling 'Hardware Acceleration'.

Still crashes.

It's sad because in the beginning Firefox was my choice browser. I was a huge fan of it. Then it started crashing and crashing and I moved to chrome. Then decide to try another version of FF. Then crashed. Then moved to Chrome. An endless loop.

And it's not the same computer. I've have many computers, different hardware specs, different Windows versions.

I moved to Chrome (again) because Firefox is crashing as always. I decided to try Quantum because read it was so smooth and the UI was sooo minimal and attractive and modern, but then it started to crash my whole operating system. Even the task manager freezes and I can't end task for Firefox. So i have to sit here looking at the screen with anger until it starts being useful piece of software again. I followed some "solutions", Refreshing Firefox (Firefox even crashed when attempting a refresh), disabling/enabling some "Prevent accessibility services from accessing your browser" option in the settings. Finally, disabling 'Hardware Acceleration'. Still crashes. It's sad because in the beginning Firefox was my choice browser. I was a huge fan of it. Then it started crashing and crashing and I moved to chrome. Then decide to try another version of FF. Then crashed. Then moved to Chrome. An endless loop. And it's not the same computer. I've have many computers, different hardware specs, different Windows versions.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.