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Firefox doesn't work with hangouts, but IE does

  • 6 replies
  • 1 has this problem
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  • Last reply by cor-el

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Using firefox 62.0.3 The hangouts part of Gmail always say it has a problem. When I go to hangout.google.com and try Sign In it blinks briefly and the returns to the sign in page and nothing happens. I've reset the 2 redirect things mentioned on several help places in about:config to no avail (accessibility.blockautorefresh = false network.http.prompt-temp-redirect = true) Hangouts works with IE, so it is likely not my firewall (Norton Security) Tried disabling Safe Web and Safe Search (Norton add-ons) no help. Hangouts works on Firefox on my work computer, but I can't figure the difference. Any suggestions on where to look? Mike

Using firefox 62.0.3 The hangouts part of Gmail always say it has a problem. When I go to hangout.google.com and try Sign In it blinks briefly and the returns to the sign in page and nothing happens. I've reset the 2 redirect things mentioned on several help places in about:config to no avail (accessibility.blockautorefresh = false network.http.prompt-temp-redirect = true) Hangouts works with IE, so it is likely not my firewall (Norton Security) Tried disabling Safe Web and Safe Search (Norton add-ons) no help. Hangouts works on Firefox on my work computer, but I can't figure the difference. Any suggestions on where to look? Mike

Chosen solution

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.
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All Replies (6)

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Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

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Started in safe mode and the same thing happens: Go to hangouts.google.com Address bar says https://hangouts.google.com Press "Sign In" button The address bar flashes very briefly:

https://hangouts.google.com/webchat/start?pli=1

and then returns to the original screen, but the address bar is https://hangouts.google.com/?pli=1 Mike

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Sounds like your FF is having issues and should be uninstalled and deleting Mozilla folder and reinstalled again.

Modified by WestEnd

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Chosen Solution

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.
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The refresh worked. Changed a bunch of settings, but I'll reenable those one by one and verify functionality at each step. Thanks. Mike

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Note that such an issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

If it happens again then clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems via the Control Center 'i' icon drop-down list or via:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear