[SOLVED] Can not login to CapitolOne.com website with Firefox 62.0.3
[SOLVED]
CapitalOne.com does not support Firefox. In fact they block Firefox without telling people. I installed a UserAgent String switcher add on and was able to login.
Linux Mint 19 Tara
Cinnamon Desktop
Firefox 62.0.3 64 bit
The other day I tried to login to my capitalone.com banking web site.
I got errors all day long. I gave them a call over the weekend, they put me through to a web guy. He told me they just updated the site and asked me to try logging into the site via chrome, and private window. I was able to and he told that was a sign that need to clear my cookies and cache.
Capitalone.com does not list Firefox as a browser they support so the conversation ended there.
In Firefox I went to Edit > Preferences > Privacy & Security. I cleared EVERYTHING out and rebooted Firefox. No luck logging in, even with a private window. I got the error message:
Looks like you may need some help or you can try to sign in again.
I also tried disabling Adblock Plus on capitalone.com No luck either.
I also tried starting Firefox in safe mode then trying to log in. No luck, no error messages.
I double checked my password in Chromium. The password was good.
Any suggestions for what else I can try?
Thanks.
Modified by tinker123
Chosen solution
CapitalOne.com is blocking Firefox browsers without telling people.
I just installed a UserAgent String switcher add on.
Logged in no problem.
Read this answer in context 👍 0All Replies (9)
This is the correct link; https://www.capitalone.com/
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" from websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Manage Data
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
I tried all of those things, no luck.
Thanks.
Did you try the correct link I posted?
Yeppers!
Chosen Solution
CapitalOne.com is blocking Firefox browsers without telling people.
I just installed a UserAgent String switcher add on.
Logged in no problem.
That was very good work. Well done. Please flag your last post as Solved Problem so others will know.
Note: In the future, please post the full web link as
the link you posted goes to a Fake website.
I thought I did. I pressed a button-link in my email "Mark As Solved"
FredMcD said
Note: In the future, please post the full web link as the link you posted goes to a Fake website.
All of the CapitolOne links in OP leads to same page as as your correct link. ;)