This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Adobe Flash plays only black frame

more options

I downloaded and installed Adobe Flash when I couldn't get any play on a few videos. After install, the first frame of one video shows, but when I click Play the window goes black and remains black.

No progress shown.

I downloaded and installed Adobe Flash when I couldn't get any play on a few videos. After install, the first frame of one video shows, but when I click Play the window goes black and remains black. No progress shown.

All Replies (7)

more options

What site is this?

more options

Are you sure that a Flash player is used and not the HTML5 media player?

You can check via the right-click context menu of the player area what type of media player is used. A Flash based player shows a context menu with the Flash version.


You can check the Web Console to see if there are media related messages.

more options

I'm afraid I'm unsophisticated as to what the stuff in the context menu means. Thanks for the suggestion, though. And the Web Console was a mystery to me.

more options

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

more options

FredMcD said

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post. Go to that message, and use the Undo link to its right.

I looked the page over after seeing this, and cannot find any mention of any flag of any sort. Can you point me at what you're talking about? Thanks.

more options

Looks like the 'Solved' was removed.

more options

Hm, yet the faucet seems to have turned off. I don't know what kinds of videos are available, nor what the ones I can't see might be. Here is a URL:

https://www.zdnet.com/article/windows-as-a-service-fail-microsoft-keeps-customers-in-the-dark-as-it-struggles/?ftag=TRE-03-10aaa6b&bhid=22731051099245316551818947796104