Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Connection Not Secure Error On All Websites??

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

more options

Hello, Last week my Firefox browser was working fine, but now for the last couple of days almost every site I go to says "Your connection is not secure The owner of "such and such" has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website." And also I get an error that says: "The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER" I've tried deleting my anti-virus program, McAfee, I've reinstalled Firefox. It did not work. Could it be a computer issue or a wifi issue?? I'm using version 63.0.3

Hello, Last week my Firefox browser was working fine, but now for the last couple of days almost every site I go to says "Your connection is not secure The owner of "such and such" has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website." And also I get an error that says: "The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. Error code: SEC_ERROR_UNKNOWN_ISSUER" I've tried deleting my anti-virus program, McAfee, I've reinstalled Firefox. It did not work. Could it be a computer issue or a wifi issue?? I'm using version 63.0.3

All Replies (1)

more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites


  • MOZILLA_PKIX_ERROR_MITM_DETECTED
  • uses an invalid security certificate SSL_ERROR_BAD_CERT_DOMAIN
  • configured their website improperly

How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER