This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why can't I use 'open message in conversation' anymore?

TheSatinKnight
TheSatinKnight
more options

Upgraded Thunderbird yesterday because it said I should. But noticed today that new messages do not have Open Message in Conversation.

The only add-on I have is Lightning. Disabled it and restarted thunderbird, no joy.

Upgraded Thunderbird yesterday because it said I should. But noticed today that new messages do not have Open Message in Conversation. The only add-on I have is Lightning. Disabled it and restarted thunderbird, no joy.

Chosen solution

Actually found this prior solution: https://support.mozilla.org/en-US/questions/992811#answer-551695

Turns out it was the "Reset toolbars and controls" in addition to "disable all addons" and TWO restarts of Thunderbird that resolved it. Then re-enabled Lightning and all is well.

Read this answer in context 👍 0

All Replies (1)

TheSatinKnight
TheSatinKnight Question owner
more options

Chosen Solution

Actually found this prior solution: https://support.mozilla.org/en-US/questions/992811#answer-551695

Turns out it was the "Reset toolbars and controls" in addition to "disable all addons" and TWO restarts of Thunderbird that resolved it. Then re-enabled Lightning and all is well.