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I Received this message "Le profil Firefox ne peut être chargé. Il est peut-être manquant ou inaccessible."

  • 2 replies
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  • Last reply by pale2001

pale2001
pale2001
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Bonjour,

I'm french and I had a message in my Firefox Windows who said : click here to improve the speed of your speed. I did it. After a long time of inactivity I would like to kill the process. I killed it. After when I would like launch the Windows, I received this message : Le profil Firefox ne peut être chargé. Il est peut-être manquant ou inaccessible.

J'ai essayé de relancé plusieurs fois Firefox sans résultat ce message était envoyé à chaque tentative. J'ai arrêté l'ordinateur, puis relancé même erreur. J'ai désinstallé Firefox , même erreur, ... je ne sais plus quoi faire.

Cordialement/best regards Pascal Legendre

Bonjour, I'm french and I had a message in my Firefox Windows who said : click here to improve the speed of your speed. I did it. After a long time of inactivity I would like to kill the process. I killed it. After when I would like launch the Windows, I received this message : Le profil Firefox ne peut être chargé. Il est peut-être manquant ou inaccessible. J'ai essayé de relancé plusieurs fois Firefox sans résultat ce message était envoyé à chaque tentative. J'ai arrêté l'ordinateur, puis relancé même erreur. J'ai désinstallé Firefox , même erreur, ... je ne sais plus quoi faire. Cordialement/best regards Pascal Legendre

Chosen solution

Do you have an "Old Firefox Data" folder on the desktop?

You can check for problems with the profiles.ini file that registers profiles.

You can find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\

See:

You can try these steps:

You can check if you have an orphaned profile that isn't registered in profiles.ini and that doesn't show in the Firefox Profile Manager. You can check that by opening the current profile folder via the about:profiles page and go up one level (..) to see if there are unlisted profiles present. If you have found an orphaned profile then you may want to recover some personal data or restore his profile.

You can recover an orphaned profile via these steps:

See "Profile was moved or renamed":

Note that you should never use "Choose Folder" to specify a folder that already contains files that do not belong to Firefox. Only use "Choose Folder" to recover an profile that isn't listed in the Profile Manager.

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Do you have an "Old Firefox Data" folder on the desktop?

You can check for problems with the profiles.ini file that registers profiles.

You can find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\

See:

You can try these steps:

You can check if you have an orphaned profile that isn't registered in profiles.ini and that doesn't show in the Firefox Profile Manager. You can check that by opening the current profile folder via the about:profiles page and go up one level (..) to see if there are unlisted profiles present. If you have found an orphaned profile then you may want to recover some personal data or restore his profile.

You can recover an orphaned profile via these steps:

See "Profile was moved or renamed":

Note that you should never use "Choose Folder" to specify a folder that already contains files that do not belong to Firefox. Only use "Choose Folder" to recover an profile that isn't listed in the Profile Manager.

pale2001
pale2001 Question owner
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Hello,

Thank a lot, I had 2 profiles, I delete the first one and I use the last one.

I used the following way : You can try these steps: 

   delete the profiles.ini file to make Firefox create a new (default) profile
   use the Profile Manager to create a new profile
   https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

I restarted my computer and I launch the profile manager windows  : Firefox (32-bit) on 32-bit Windows (or 64-bit Firefox on 64-bit Windows) •"C:\Program Files\Mozilla Firefox\firefox.exe" -P

Best regards Pascal