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I have to login into Sakai for College however Firefox will not load multi-factor authentication.

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

Willyohyo
Willyohyo
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Whenever I try to access my college account, which requires multi-factor authentication, it does not load properly. When I arrive at the site, I input my credentials and then the login box should expand and ask whether I would like a "text, passcode, or push to phone authentication" however that quickly expands/loads and then disappears on Firefox. I tried it on Firefox on my iPhone with the same results... however... It works fine on Firefox focus.

I've gone through and disable various security features, such as accepting more cookies etc., but nothing seems to change.

Not sure how to proceed. Thanks!

Whenever I try to access my college account, which requires multi-factor authentication, it does not load properly. When I arrive at the site, I input my credentials and then the login box should expand and ask whether I would like a "text, passcode, or push to phone authentication" however that quickly expands/loads and then disappears on Firefox. I tried it on Firefox on my iPhone with the same results... however... It works fine on Firefox focus. I've gone through and disable various security features, such as accepting more cookies etc., but nothing seems to change. Not sure how to proceed. Thanks!

All Replies (1)

FredMcD
FredMcD
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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}