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I can't sign into my Firefox account.

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by WestEnd

nav_program
nav_program
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I have two factor authentication enabled and the codes the my two-factor app gives me do not work and the backup codes I saved when I set it up do not work. I'm pretty disappointed I haven't been able to find a customer support email to help deal with this.

I have two factor authentication enabled and the codes the my two-factor app gives me do not work and the backup codes I saved when I set it up do not work. I'm pretty disappointed I haven't been able to find a customer support email to help deal with this.

All Replies (1)

WestEnd
WestEnd
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Are you sure your security software isn't blocking the verification to access the site? And what does the error say? Screenshot of it?