This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF 60.5.0esr 64-bit at Debian stable says "Firefox is installing components needed to play the audio or video on this page. Please try again later" at Netflix

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by philipp

more options

Dear all,

I'm facing a similar issue while trying to watch Netflix as the one described in the following post but on a 64-bit machine:

https://support.mozilla.org/en-US/questions/1246576

Environment: Debian stable, everything updated

Firefox ESR 60.5.0esr

Extensions: Adblock Plus

NoScript

Plugins:

OpenH264 Video Codec provided by Cisco Systems, Inc., V 1.7.1 / enabled

Widevine Content Decryption Module provided by Google Inc., V. 1.4.8.1008


Output of about:support:

(...)

media.gmp-widevinecdm.abi x86_64-gcc3

media.gmp-widevinecdm.autoupdate true

media.gmp-widevinecdm.lastUpdate 1549027671

(...)


Measures taken:

- Toggled DRM in the settings off-on, w/ restart of FF

- Started FF in safe mode w/ Extensions disabled

- Host-files are empty, afaik


Side-notes:

- Worked fine until a few days ago

- Amazon-prime player stopped working on FF about two weeks ago

- Netflix works on FF on Win10 on the same machine, there w/ widevine 4.10.1146.0

- While trying around, a few times the teaser-videos at Netflix in the background startet to play as they usually do but without any recognizable connection to my actions. o.0

Cheers!

Dear all, I'm facing a similar issue while trying to watch Netflix as the one described in the following post but on a 64-bit machine: https://support.mozilla.org/en-US/questions/1246576 Environment: Debian stable, everything updated Firefox ESR 60.5.0esr Extensions: Adblock Plus NoScript Plugins: OpenH264 Video Codec provided by Cisco Systems, Inc., V 1.7.1 / enabled Widevine Content Decryption Module provided by Google Inc., V. 1.4.8.1008 Output of about:support: (...) media.gmp-widevinecdm.abi x86_64-gcc3 media.gmp-widevinecdm.autoupdate true media.gmp-widevinecdm.lastUpdate 1549027671 (...) Measures taken: - Toggled DRM in the settings off-on, w/ restart of FF - Started FF in safe mode w/ Extensions disabled - Host-files are empty, afaik Side-notes: - Worked fine until a few days ago - Amazon-prime player stopped working on FF about two weeks ago - Netflix works on FF on Win10 on the same machine, there w/ widevine 4.10.1146.0 - While trying around, a few times the teaser-videos at Netflix in the background startet to play as they usually do but without any recognizable connection to my actions. o.0 Cheers!

Modified by alpheur

All Replies (1)

more options

hi, does the following workaround help in order to get the proper DRM-module installed?: https://bugzilla.mozilla.org/show_bug.cgi?id=1524830#c5