This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I recover my old email files on reinstall

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by bak34470

Don Farr
Don Farr
more options

I reinstalled my pop3 Thunderbird and my old profile was gone. I reinstalled it, but it does not have all the filed emails from the last two decades. How can I recover them?

I reinstalled my pop3 Thunderbird and my old profile was gone. I reinstalled it, but it does not have all the filed emails from the last two decades. How can I recover them?

Chosen solution

I found that my profile and emails were not set up in the Mozilla default directory - but on a different hard drive. All is well!

don

Read this answer in context 👍 0

All Replies (2)

Don Farr
Don Farr Question owner
more options

Chosen Solution

I found that my profile and emails were not set up in the Mozilla default directory - but on a different hard drive. All is well!

don

bak34470
bak34470
more options

I have a similiar problem. Thunderbird created a new profile and wont accept the old profile. It gives me a message: '1v1jrkru.default is not suitable for mesage storage. Please choose another directory.' How can I move the files from the original profile and insert them in the new profile?