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Privacy & Security in Firefox 65 for Windows changed and "Loading" appears instead my radio station's Play button. How to fix?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

DebLan
DebLan
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KALW.ORG loads as https://www.kalw.org/#stream/0. Until I installed Firefox 65, the area under the banner showed a play button so I could listen live. Now, I only see the word LOADING...

I'm pretty sure it is being blocked by the new Privacy & Security settings, but the settings page doesn't seem to describe why it is blocked or how to unblock it.

KALW.ORG loads as https://www.kalw.org/#stream/0. Until I installed Firefox 65, the area under the banner showed a play button so I could listen live. Now, I only see the word LOADING... I'm pretty sure it is being blocked by the new Privacy & Security settings, but the settings page doesn't seem to describe why it is blocked or how to unblock it.

Chosen solution

Thank you FredMcD for that very quick response. A shield icon does appear on the address bar and I can fix the problem by clicking it.

The other parts of the FredMcD's response slightly confusing.

1) The problem is not there if I start in safe mode. That did not help me, since it wasn't anything I did (other than updating FireFox) that blocked the content. 2) The Tracking Protection page referenced does not explain the problem. It does contain a link to another page Content blocking Content Blocking that does explain it.

But it was on SLIGHTLY confusing and thank you very much.

Read this answer in context 👍 0

All Replies (3)

FredMcD
FredMcD
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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

DebLan
DebLan Question owner
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Chosen Solution

Thank you FredMcD for that very quick response. A shield icon does appear on the address bar and I can fix the problem by clicking it.

The other parts of the FredMcD's response slightly confusing.

1) The problem is not there if I start in safe mode. That did not help me, since it wasn't anything I did (other than updating FireFox) that blocked the content. 2) The Tracking Protection page referenced does not explain the problem. It does contain a link to another page Content blocking Content Blocking that does explain it.

But it was on SLIGHTLY confusing and thank you very much.

FredMcD
FredMcD
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Good work.

Safe Mode is a way to see if the issue is something about Firefox. If the issue remains, that tells us one thing. If the problem is gone, that tells us something else.