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cannot download from comcast to thunderbird 60.5.2

  • 3 replies
  • 1 has this problem
  • 23 views
  • Last reply by Matt

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60.5.2 updated on 2/26/19. I am on update channel. Cannot download from Comcast since update. I tried uninstalling 60.5.2 and instead installed 52.9.0. It installed but when I ran it, it wanted to download everything that lives on my comcast email account-365 days worth and many thousands of emails. Since it will download from 52.9.0, seems to me that there is a problem with 60.5.2. I see others are having a problem also (cursory review of google. As stated, downloading from 52.9.0 doesn't help my situation. Comcast said it was not their problem so I am at a loss as to how to get Thunderbird working again.

60.5.2 updated on 2/26/19. I am on update channel. Cannot download from Comcast since update. I tried uninstalling 60.5.2 and instead installed 52.9.0. It installed but when I ran it, it wanted to download everything that lives on my comcast email account-365 days worth and many thousands of emails. Since it will download from 52.9.0, seems to me that there is a problem with 60.5.2. I see others are having a problem also (cursory review of google. As stated, downloading from 52.9.0 doesn't help my situation. Comcast said it was not their problem so I am at a loss as to how to get Thunderbird working again.

All Replies (3)

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Are you running some sort of Internet security suite? It may have blocked access of the new version of Thunderbird to the Internet. https://support.mozilla.org/kb/cannot-receive-messages

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I am 'not' running any security suite other than w10 security from Microsoft. Think it is called MSE. Internet access isn't blocked since I can send emails using smtp. I can download an earlier version of TB (around 57.0.0) and it installs and runs and immediately begins downloading 65000 or so emails since I keep 365 days worth on comcast's server.

Even tried a "fix" I found on either TB or Google that said to download 60.5.1 and install it over my current 60.5.2. That didn't work either.

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Please go to the troubleshooting information on the help menu and click the copy to clipboard button. Come to a reply here (click this does not solve the problem in the email) and paste (ctrl+V) so the troubleshooting information in in your reply.