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Firefox not working with WooCommerce

  • 5 replies
  • 2 have this problem
  • 149 views
  • Last reply by FredMcD

rldonnell
rldonnell
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I have an established website that uses WordPress, BeaverBuilder and WooCommerce. Everything works fin on Chrome and Safari.

When using Firefox users cannot add an item to the cart.

We have tested and replicated this issue on multiple computers. Also does not work in Opera.

Thanks for any advice!

Robert

I have an established website that uses WordPress, BeaverBuilder and WooCommerce. Everything works fin on Chrome and Safari. When using Firefox users cannot add an item to the cart. We have tested and replicated this issue on multiple computers. Also does not work in Opera. Thanks for any advice! Robert

Chosen solution

I went to the website. When I click on 'Add To Cart,' a new window opens to the cart. But shows it is empty. I did this several times.

I had the same thing using Windows IE.

Read this answer in context 👍 0

All Replies (5)

FredMcD
FredMcD
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Please provide a public link (no password) that we can check out. No Personal Information Please !


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}

rldonnell
rldonnell Question owner
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I started the site www.cannabisanimus.com is safe mode no change in being able to add to the cart.

Also disabled all tracking features - no help.

Thoughts?

FredMcD
FredMcD
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Chosen Solution

I went to the website. When I click on 'Add To Cart,' a new window opens to the cart. But shows it is empty. I did this several times.

I had the same thing using Windows IE.

rldonnell
rldonnell Question owner
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Problem solved. The WooCommerce cart page was being cached. Firefox seems to treat the cache differently.

Blocked caching on the cart and all is good.

Thanks!

FredMcD
FredMcD
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Glad to help. Safe Surfing.