This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox cannot open web links what other website open. The same situation with Firefox for Android, I always have to jump between browsers!

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by AivaLight

more options

Firefox cannot open web links what other website open. The same situation with Firefox for Android, I always have to jump between browsers either on my laptop or Android device! Adbock Plus is turned off Pop-up blocking is turned off Use Content Blocking

Firefox cannot open web links what other website open. The same situation with Firefox for Android, I always have to jump between browsers either on my laptop or Android device! Adbock Plus is turned off Pop-up blocking is turned off Use Content Blocking

All Replies (4)

more options

Can you open the links if you paste them in the location/address bar or does this fail as well?

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
more options

Hi! Yes, I can open links in another browsers what I cannot open in the Firefox; therefore, I always jumping between browsers. I see the same situation in Android version as well. I will check Firefox as soon as I will have again trouble to open a link in Firefox.

Modified by AivaLight

more options

I've had this situation again, I started Firefox in the Safe Mode and it didn't help. I cleaned cookies and cache, restarted and the problem still exists. I have the same problem (cannot open some of my favorites links) at Firefox on my mobile (Android) devices as well.

Modified by AivaLight

more options

It seems to me I found the solution ;) It's from here https://support.mozilla.org/en-US/questions/1039902

    Go to setting (3 bars) > options > applications.
   Under applications panel.
   Find Portable Document Format (PDF) in the list and click on it to select it.
   Click on the drop-down arrow in the Action column for the above entry and select Use PDF reader name (in Firefox) or preview in firefox. 

I've choose "Preview in Firefox"


Any suggestions how I can fix this problem on my Android devices? I look at the preferences and didn't find such option there.