This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Compose message. Attached jpeg file does not open.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by sfhowes

Gustaf17A
Gustaf17A
more options

Windows 10.

Compose a message. A jpeg file is attached and shown as X.jpeg in the small list at upper right. I clikc or double click the attached file in order to check it is really the right one. Nothing happens: the image does not show up.

The procedure is repeated in Windows Explorer for that same file. Upon click the image immediately opens (by means of JPEGView,

Any suggestion what I have missed in setting up Thunderbird?

Ch

Windows 10. Compose a message. A jpeg file is attached and shown as X.jpeg in the small list at upper right. I clikc or double click the attached file in order to check it is really the right one. Nothing happens: the image does not show up. The procedure is repeated in Windows Explorer for that same file. Upon click the image immediately opens (by means of JPEGView, Any suggestion what I have missed in setting up Thunderbird? Ch

Chosen solution

In Tools/Options/Attachments/Incoming, is there an entry for .jpeg Content Type? If so, click the Action drop-down, Delete Action, OK to close Options. Restart TB and repeat the process: attach a jpeg to a message, and double-click the file. You should see a window that is similar to the attached picture, where you can define the opening application and check the box to do this automatically. If the JPEGView app is not listed, Browse to the correct exe file.

Read this answer in context 👍 0

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

In Tools/Options/Attachments/Incoming, is there an entry for .jpeg Content Type? If so, click the Action drop-down, Delete Action, OK to close Options. Restart TB and repeat the process: attach a jpeg to a message, and double-click the file. You should see a window that is similar to the attached picture, where you can define the opening application and check the box to do this automatically. If the JPEGView app is not listed, Browse to the correct exe file.