This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox account verification doesn't work.

  • 1 reply
  • 1 has this problem
  • 13 views
  • Last reply by elllie

nazar.topolsky
nazar.topolsky
more options

I have troubles with Firefox account verification on Android device (Huawei Nova, Android 7.0). Firefox is up-to-date. In account section of settings, I see a warning "Your account is not verified. Tap here to send verification email". I have followed the instructions, received the email and verified the account. However, the warning is still there and sync is not working. Tapping the warning now leads to account settings, "sync now" does nothing. I have tried force closing the app and clearing the cache, to no effect. Account works in another device (PC, Ubuntu). I would appreciate any help.

I have troubles with Firefox account verification on Android device (Huawei Nova, Android 7.0). Firefox is up-to-date. In account section of settings, I see a warning "Your account is not verified. Tap here to send verification email". I have followed the instructions, received the email and verified the account. However, the warning is still there and sync is not working. Tapping the warning now leads to account settings, "sync now" does nothing. I have tried force closing the app and clearing the cache, to no effect. Account works in another device (PC, Ubuntu). I would appreciate any help.

All Replies (1)

elllie
elllie
more options

Hello. I would give your phone a restart, and see if that clears it through.

It sounds like something is caching incorrectly or not loading properly in the Android accounts section.