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Firefox disabled all my add-ons including Dashlane, which caused all my passwords to be lost! How do I get them back??!!passwprds and logins went so i cangety t

  • 1 reply
  • 2 have this problem
  • 5 views
  • Last reply by mozfellow

ronc2v
ronc2v
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This is serious! By unexpectedly disabling ALL my add-ons, Mozilla/Firefox lost ALL of my passwords and login information that I had stored in Dashlane! This action by Firefox/Mozilla is totally unacceptable, why did you not warn us so we could prepare? I need my passwords and log-ins back immediately or at least tell me where they are so i can copy them with pencil and paper! I have medical sites and contacts that I MUST have the passwords for! Firefox has put me in a dangerous situation with this high-handed takeover of my means of storing passwords and logins vital to my health. I need this remedied immediately and my passwords back! I loved Firefox, but in one stroke today Firefox has lost any trace of respect or liking I once had for it and for Mozilla as a whole. And yes, I'm having the same issues everyone else has complained about: sudden disappearance of ALL add-ons, a half-hearted atttempt to convince me that substitutes are available (will the substitutes magically know all my passwords?) and then when trying to download any of the substitutes, the the message "unable to download, check your connection". Firefox/Mozilla you've totally lost it. How on earth did you think your users wouldn't immediately notice and vehemently object to such an act? Goodbye, Fox, I'm through with you!

This is serious! By unexpectedly disabling ALL my add-ons, Mozilla/Firefox lost ALL of my passwords and login information that I had stored in Dashlane! This action by Firefox/Mozilla is totally unacceptable, why did you not warn us so we could prepare? I need my passwords and log-ins back immediately or at least tell me where they are so i can copy them with pencil and paper! I have medical sites and contacts that I MUST have the passwords for! Firefox has put me in a dangerous situation with this high-handed takeover of my means of storing passwords and logins vital to my health. I need this remedied immediately and my passwords back! I loved Firefox, but in one stroke today Firefox has lost any trace of respect or liking I once had for it and for Mozilla as a whole. And yes, I'm having the same issues everyone else has complained about: sudden disappearance of ALL add-ons, a half-hearted atttempt to convince me that substitutes are available (will the substitutes magically know all my passwords?) and then when trying to download any of the substitutes, the the message "unable to download, check your connection". Firefox/Mozilla you've totally lost it. How on earth did you think your users wouldn't immediately notice and vehemently object to such an act? Goodbye, Fox, I'm through with you!

All Replies (1)

mozfellow
mozfellow
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Your issue is probably with addon certificates expiring, try this as Chris Ilias on my post:

Mozilla has rolled-out a fix for this. The fix will be automatically applied in the background within the next few hours, you don’t need to take active steps.

In order to be able to provide this fix on short notice, they are using the Studies system. You can check if you have studies enabled

  • Go to [=] > Options > Privacy & Security.
  • Make sure Allow Firefox to install and run studies is check marked.

I you had it disabled, you can disable studies again after your add-ons have been re-enabled.

They are working on a general fix that doesn't need to rely on this and will keep you updated.