Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can it be that with regard to Bug 1549078 the Firefox-user has to have the setting app.normandy.enabled set to True?

jaMoz
jaMoz
more options

Hi there,

With regards to the 1549078 bug (that's the one about "what's happening with our Add-ons"):

1. I normally have Studies disabled so I had to enable the setting to get the “hotfix-update-xpi-signing-intermediate-bug-1548973”. But the setting wouldn't stay put: whenever I enabled it, then closed and restarted the browser the setting was lost. About:studies didn't show any study. 2. I saw a commenter (Dave) mention app.normandy.run_interval_seconds and how he set it to 1 sec temporarily and I started remembering that I had disabled the setting altogether. After enabling normandy and setting the interval to 1 sec, and restarting Firefox, the temp fix was active, and the Add-ons were working.

So I concluded: you have to have normandy enabled (which enables Heartbeat, Firefox' User Voice). So maybe that's what hinders the getting of the fix.

I have a question: Do I have to let Studies be enabled for the fix to be working?

TIA,

jaMoz

Hi there, With regards to the 1549078 bug (that's the one about "what's happening with our Add-ons"): 1. I normally have Studies disabled so I had to enable the setting to get the “hotfix-update-xpi-signing-intermediate-bug-1548973”. But the setting wouldn't stay put: whenever I enabled it, then closed and restarted the browser the setting was lost. About:studies didn't show any study. 2. I saw a commenter (Dave) mention app.normandy.run_interval_seconds and how he set it to 1 sec temporarily and I started remembering that I had disabled the setting altogether. After enabling normandy and setting the interval to 1 sec, and restarting Firefox, the temp fix was active, and the Add-ons were working. So I concluded: you have to have normandy enabled (which enables Heartbeat, Firefox' User Voice). So maybe that's what hinders the getting of the fix. I have a question: Do I have to let Studies be enabled for the fix to be working? TIA, jaMoz

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi jaMoz, thank you for the additional information.

Any idea how Normandy got disabled on yours in the first place?

I have a question: Do I have to let Studies be enabled for the fix to be working?

The study downloads and runs an extension. The extension installs a new certificate. It then triggers an immediate re-verification of your extensions. Each of those steps is important, but once they are done, you should no longer need to allow studies to address this issue.

Also, a new version 66.0.4 is due out today/tonight, although I don't know whether testing is finished yet.

jaMoz
jaMoz Question owner
more options

Hi jscher2000,

I disabled it myself thinking "the less telemetry goes out the better". Contrary to about everyone else I don't think sharing everything is a good idea.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Someone else must feel the same way, or there wouldn't be a preference to disable it. ;-) But yeah, the diversity of configurations makes testing solutions a bit of a nightmare.