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new account,but folders havint synced

  • 5 replies
  • 1 has this problem
  • 3 views
  • Last reply by christ1

blakemere35
blakemere35
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ive just installed thunderbird and set up my two email accounts but all the folders I have associated with them havnt downloaded ????/ any ideas please

ive just installed thunderbird and set up my two email accounts but all the folders I have associated with them havnt downloaded ????/ any ideas please

Chosen solution

POP or IMAP?

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christ1
christ1
  • Top 25 Contributor
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Chosen Solution

POP or IMAP?

blakemere35
blakemere35 Question owner
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how do I know which it is ????

christ1
christ1
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Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

blakemere35
blakemere35 Question owner
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christ1 said

POP or IMAP?

its pop,i have the same problem again on a different install

christ1
christ1
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With POP Thunderbird has only access to Inbox on the server. Any folders you created on the server remain invisible. This isn't a Thunderbird problem, it's just how POP works.

You'll need to set up your account(s) as IMAP in order to get access to any other folders than Inbox on the server.

Note, you cannot change an existing account. See http://kb.mozillazine.org/Convert_a_POP_account_to_a_IMAP_account