This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't login to Paypal.com - "Try entering the code again."

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by JohannHan

more options

This problem started a few weeks ago. When trying to login to Paypal.com, there is supposed to be a "code box" image on the login screen that you have to type in to prove you're not a bot. But on Firefox that box is not showing up (see attached image).

I have disabled all my third-party add-ons that relate to privacy, cookies, or adblocking, but it hasn't fixed the issue.

When I click on the Site Information box next to Firefox's address bar, it shows that the only blockable content on this page are third party cookies from "www.paypalobjects.com" and "ak1s.abmr.net," both of which are set to "allow for session" by me in Firefox's settings. First-party cookies are all allowed.

In Firefox's settings, I have the following options:

Trackers - Blocked only in private windows (Level 1)

Cookies - Third-party trackers blocked

Cryptominers - Blocked

Fingerprinters - Blocked

So now I'm stuck and don't understand what the problem is. Can anyone help me?

I am using Windows 7 Pro SP1 64-bit and Firefox 68.0.1 64-bit.

This problem started a few weeks ago. When trying to login to Paypal.com, there is supposed to be a "code box" image on the login screen that you have to type in to prove you're not a bot. But on Firefox that box is not showing up (see attached image). I have disabled all my third-party add-ons that relate to privacy, cookies, or adblocking, but it hasn't fixed the issue. When I click on the Site Information box next to Firefox's address bar, it shows that the only blockable content on this page are third party cookies from "www.paypalobjects.com" and "ak1s.abmr.net," both of which are set to "allow for session" by me in Firefox's settings. First-party cookies are all allowed. In Firefox's settings, I have the following options: Trackers - Blocked only in private windows (Level 1) Cookies - Third-party trackers blocked Cryptominers - Blocked Fingerprinters - Blocked So now I'm stuck and don't understand what the problem is. Can anyone help me? I am using Windows 7 Pro SP1 64-bit and Firefox 68.0.1 64-bit.
Attached screenshots

Modified by WillW

All Replies (1)

more options

Use for PayPal another web-browser without all these settings.

Use VPN for this kind of websites.