This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when i click save attachment on the windows save as and click on search box Thunderbird instantly closes without crash reporter. Thunderbird 60.9.1

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

trajkov
trajkov
more options

When i click save attachment on the windows save as and click on search box Thunderbird instantly closes without crash reporter. I use Thunderbird 60.9.1 Windows 10 32 bit.

When i click save attachment on the windows save as and click on search box Thunderbird instantly closes without crash reporter. I use Thunderbird 60.9.1 Windows 10 32 bit.

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

What is your antivirus, and is the TB profile folder an exception or exclusion? Crashing on the Search box is discussed elsewhere, but it's not clear if it's necessary to upgrade to TB 68 or just keep TB 60 and add the exclusion.

https://support.mozilla.org/en-US/questions/1274323

trajkov
trajkov Question owner
more options

Its windows defender on windows 10 1909 but with shield on or off its same problem.

sfhowes
sfhowes
  • Top 10 Contributor
more options

Make sure you have the latest update to W10, as there were some fixes for the Search box in File Explorer:

https://support.microsoft.com/en-ca/help/4532695/windows-10-update-kb4532695

But most issues with TB happen when the Search is clicked during the adding of attachments, not saving.