This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Won't download messages

  • 2 replies
  • 4 have this problem
  • 12 views
  • Last reply by kb7gn

kb7gn
kb7gn
more options

The same message from 11/30/19 keeps downloading, none other. When I hit " get messages" it comes back with "checking inbox for new messages......then "downloading 1 of 302" but only that same message appears in the inbox. I have repeatedly tried the repair folder option, but to no avail. I know there indeed are other messages because I can download them in another email program. Any thoughts on this?

The same message from 11/30/19 keeps downloading, none other. When I hit " get messages" it comes back with "checking inbox for new messages......then "downloading 1 of 302" but only that same message appears in the inbox. I have repeatedly tried the repair folder option, but to no avail. I know there indeed are other messages because I can download them in another email program. Any thoughts on this?

Chosen solution

Delete the offending message through webmail for the account, and see if that unblocks downloads of the others.

Read this answer in context 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Delete the offending message through webmail for the account, and see if that unblocks downloads of the others.

kb7gn
kb7gn Question owner
more options

Looks like that did it, thanks so much. I swore i did this already but I guess I didn't!