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how do I talk to a human being at mozilla

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

bfichthorn
bfichthorn
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I am typing this on Microsoft Edge browser.

I am getting angrier and angrier. I allowed Firefox to "update" my browser. The result is that my browser will no longer connect to the internet. Edge, Internet Explorer, and Chrome can all connect to the internet. Firefox cannot.

I have rebooted my computer. I have looked through the HELP stuff. There is ZERO way to connect to a HUMAN BEING and I am PISSED. I have work to do. There are other browsers that obviously work, but Firefox has all of my bookmarks, with logon credentials.

I do NOT want to migrate to another browser but it is looking like my only choice. If I have to do that I will uninstall Firefox and spread the word.

I am sorry to sound like a dick but you have really screwed me over.

FIX THIS

I am typing this on Microsoft Edge browser. I am getting angrier and angrier. I allowed Firefox to "update" my browser. The result is that my browser will no longer connect to the internet. Edge, Internet Explorer, and Chrome can all connect to the internet. Firefox cannot. I have rebooted my computer. I have looked through the HELP stuff. There is ZERO way to connect to a HUMAN BEING and I am PISSED. I have work to do. There are other browsers that obviously work, but Firefox has all of my bookmarks, with logon credentials. I do NOT want to migrate to another browser but it is looking like my only choice. If I have to do that I will uninstall Firefox and spread the word. I am sorry to sound like a dick but you have really screwed me over. FIX THIS

All Replies (2)

Wesley Branton
Wesley Branton
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Sorry to hear that you are having issues. Are you given any error messages when you attempt to access a website in Firefox?

FredMcD
FredMcD
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Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}