thunderbird crashes on boot. win10, all win10 updates applied
Even after reinstalling TB, I get the following. Win10 with all updates applied. Do I move the profiles away from their folders to see if it boots without my email repository? Ones 6gb and I fear this is corrupted:
AdapterDeviceID: 0x128b AdapterDriverVersion: 26.21.14.3200 AdapterSubsysID: 00000000 AdapterVendorID: 0x10de Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:68.4.1,marcoagpinto%40mail.telepac.pt:2.80,wetransfer%40extensions.thunderbird.net:2.0.0,default-theme%40mozilla.org:1.0,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,chambers-en-GB%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,twitter%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0 AvailablePageFile: 2755457024 AvailablePhysicalMemory: 2414104576 AvailableVirtualMemory: 3296350208 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 124190720 BreakpadReserveSize: 83886080 BuildID: 20200108224327 CPUMicrocodeVersion: 0x1d ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1579642297 Email: HIDDEN FOR SECURITY REASONS FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1579564913 LauncherProcessState: 0 MemoryErrorCorrection: None ModuleSignatureInfo: {"Microsoft Corporation":["VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows":["OneCoreUAPCommonProxyStub.dll","MMDevAPI.dll","AudioSes.dll","webauthn.dll","msvcp110_win.dll","InputHost.dll","TextInputFramework.dll","Windows.UI.dll","icm32.dll","mscms.dll","linkinfo.dll","ColorAdapterClient.dll","CoreUIComponents.dll","explorerframe.dll","WinTypes.dll","Bcp47Langs.dll","CoreMessaging.dll","twinapi.appcore.dll","DWrite.dll","iertutil.dll","urlmon.dll","d3d11.dll","rmclient.dll","dcomp.dll","dataexchange.dll","ondemandconnroutehelper.dll","usp10.dll","dxgi.dll","dbgcore.dll","dbghelp.dll","cscapi.dll","policymanager.dll","avrt.dll","srvcli.dll","WINMMBASE.dll","userenv.dll","winmm.dll","uxtheme.dll","ntshrui.dll","dwmapi.dll","wininet.dll","OneCoreCommonProxyStub.dll","sppc.dll","slc.dll","appresolver.dll","wscapi.dll","credui.dll","winnsi.dll","winsta.dll","wtsapi32.dll","fastprox.dll","wbemsvc.dll","wbemcomn.dll","wbemprox.dll","devobj.dll","dhcpcsvc.dll","gpapi.dll","propsys.dll","winrnr.dll","dnsapi.dll","nlaapi.dll","pnrpnsp.dll","NapiNSP.dll","ntmarta.dll","bcrypt.dll","rsaenh.dll","cryptsp.dll","mswsock.dll","winhttp.dll","IPHLPAPI.DLL","wsock32.dll","version.dll","CRYPTBASE.dll","sspicli.dll","ole32.dll","setupapi.dll","msvcp_win.dll","msasn1.dll","rpcrt4.dll","user32.dll","win32u.dll","nsi.dll","shell32.dll","oleaut32.dll","clbcatq.dll","sechost.dll","fltLib.dll","kernel32.dll","crypt32.dll","wintrust.dll","gdi32.dll","ucrtbase.dll","gdi32full.dll","msvcrt.dll","SHCore.dll","profapi.dll","bcryptPrimitives.dll","kernel.appcore.dll","msctf.dll","cfgmgr32.dll","psapi.dll","advapi32.dll","powrprof.dll","windows.storage.dll","imm32.dll","shlwapi.dll","combase.dll","KERNELBASE.dll","ws2_32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","nssckbi.dll","lgpllibs.dll","prldap60.dll","ldap60.dll","freebl3.dll","softokn3.dll","nss3.dll","mozglue.dll"]} Notes: FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+4 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 53 StartupCrash: 0 StartupTime: 1579642266 SystemMemoryUsePercentage: 81 ThreadIdNameMapping: 6992:"Gecko_IOThread",7832:"JS Watchdog",10796:"JS Helper",2648:"JS Helper",24216:"JS Helper",14712:"JS Helper",4396:"JS Helper",21968:"JS Helper",22460:"JS Helper",15200:"JS Helper",23272:"Link Monitor",16864:"Socket Thread",22840:"Timer",23136:"Cache2 I/O",6448:"DataStorage",23896:"Cookie",21956:"StreamTrans #1",24228:"GMPThread",24376:"Worker Launcher",22028:"StreamTrans #2",23064:"IPDL Background",11248:"WindowsVsyncThread",20164:"Compositor",16992:"ImgDecoder #1",16488:"ImageIO",7436:"DOM Worker",21644:"StreamTrans #3",19964:"HTML5 Parser",10968:"StyleThread#0",18476:"StyleThread#4",14980:"StyleThread#1",4436:"StyleThread#5",22720:"StyleThread#2",9508:"StyleThread#3",2732:"StreamTrans #4",19996:"ImageBridgeChild",23976:"mozStorage #1",8576:"PlayEventSound",3112:"localStorage DB",7788:"ImgDecoder #2",23616:"ImgDecoder #3",15300:"COM MTA",19032:"Lazy Idle",22588:"QuotaManager IO",24016:"ProxyResolution", Throttleable: 1 TotalPageFile: 16392024064 TotalPhysicalMemory: 12882366464 TotalVirtualMemory: 4294836224 URL: UptimeTS: 80.924111153 Vendor: Version: 68.4.1 Winsock_LSP: AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Chosen solution
Access the profile folders and create a backup. Copy the 'Thunderbird' folder to external drive or usb etc. Just in case it is required.
- C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\
Then access the 'profile name' folder, it is usually by default called 'xxxxxxxx.default' where the x's are letters and numbers.
Delete these files:
- panacea.dat
- xulstore.json
If you use IMAP accounts: Click on 'ImapMail' folder click on imap mail account name folder to see contents.
If you use POP mail accounts: Click on 'Mail' folder click on pop mail account name
You need to delete all the index files. Index files have a .msf extension. Delete the files that have a .msf extension.
If you have any folders with a .sbd extension, then you have subfolders. click on *.sbd folder to see contents and delete the files that have a .msf extension.
When you have completed this: Start Thunderbird
Please report back on results.
Read this answer in context 👍 0All Replies (11)
TB won't start in safe mode by holding down the shift key either.
You have posted the information contained in 'View' of the Crash Report. Can you post the actual Crash Report ID, which usually starts with bp-.
Sorry Toad_hall.
hopefully this helps:
bp-7f1ac55a-b890-410b-808f-040790200123
sorry, documentation is a bit weak, when TB won't run at all, I had to find the reports outside of tb, even then documentation is outdated, found my crash reports in AppData\Roaming\Thunderbird\CrashReports\submitted.
anyone else reading this in the future on win10:
see here: https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb
then browse to: AppData\Roaming\Thunderbird\CrashReports\submitted
find most recent report, copy bp-XXXXXXXXXXXXXXXX string from the file name to a support request.
Chosen Solution
Access the profile folders and create a backup. Copy the 'Thunderbird' folder to external drive or usb etc. Just in case it is required.
- C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\
Then access the 'profile name' folder, it is usually by default called 'xxxxxxxx.default' where the x's are letters and numbers.
Delete these files:
- panacea.dat
- xulstore.json
If you use IMAP accounts: Click on 'ImapMail' folder click on imap mail account name folder to see contents.
If you use POP mail accounts: Click on 'Mail' folder click on pop mail account name
You need to delete all the index files. Index files have a .msf extension. Delete the files that have a .msf extension.
If you have any folders with a .sbd extension, then you have subfolders. click on *.sbd folder to see contents and delete the files that have a .msf extension.
When you have completed this: Start Thunderbird
Please report back on results.
Do you recall - prior to the crashing - if you had selected to sort messages by eg: 'star' on the QuickFilter Bar or another sort ?
Thanks Toad-Hall,
took me some time, had 66gb in the profile to backup in triplicate
Back working fine thank you, currently syncing 63009 emails. is there an upper limit to what TB can handle? Running on a dell workstation with 16gb/quad core xenon/ssd
Yes, I use the quick filter bar daily. maybe 20 times a day, so highly likely this was the last function I ran before it crashed.
thank you
Good to hear all is up and running again. I've reported the issue. It was a bug they were aleady aware of and addressing. https://bugzilla.mozilla.org/show_bug.cgi?id=698093
Mark, you have a backup of the failing profile data, correct?
The people trying to fix this bug: they are hoping someone with a backup of profile when it caused the crash could help them. It is difficult to replicate a bug in order to see what is going on within Thunderbird program, but if they had good info, it really would help to understand why and what is causing the crash. Can you offer some assistance? Wayne Mery would advise on what is required.
Yes I have a backup. crash has occurred again, working through the temp fix now. happy to help.
mark_hathaway said
Yes I have a backup. crash has occurred again, working through the temp fix now. happy to help.
Thanks. I've emailed you privately with the address of the developer