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I can't get Firefox to save login info for Norton

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I have the Norton Password Manager (PWM) extension installed. When I want to log in to any protected site for which I have already stored the login info, I have to log in to my Norton account before I can log in to the PWM itself.* The box for that has a checkbox "Remember me on this device," which I leave checked, but if I close Firefox and open it again, the box pops up exactly as before, whereas on Chrome, the login info is entered already. I have tried restoring Firefox to its default configuration and entering the Norton login info on both the logins page and on the cookie exceptions page, but nothing works. What's up?

  • This seems to be a relatively new requirement by Norton, which I already explored in another thread.
I have the Norton Password Manager (PWM) extension installed. When I want to log in to any protected site for which I have already stored the login info, I have to log in to my Norton account before I can log in to the PWM itself.* The box for that has a checkbox "Remember me on this device," which I leave checked, but if I close Firefox and open it again, the box pops up exactly as before, whereas on Chrome, the login info is entered already. I have tried restoring Firefox to its default configuration and entering the Norton login info on both the logins page and on the cookie exceptions page, but nothing works. What's up? *This seems to be a relatively new requirement by Norton, which I already explored in another thread.

Chosen solution

Hi again Tinwoodman, I use Norton Password Manager, also, and I can't get it to stay signed in, either. I found this on Norton's forum, so, maybe they can come up with a fix soon: Why do I have to do Norton Password Manager "Sign In" process over and over again after I close my Firefox 74.0 browser? https://community.norton.com/en/forums/why-do-i-have-do-norton-password-manager-sign-process-over-and-over-again-after-i-close-my

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Chosen Solution

Hi again Tinwoodman, I use Norton Password Manager, also, and I can't get it to stay signed in, either. I found this on Norton's forum, so, maybe they can come up with a fix soon: Why do I have to do Norton Password Manager "Sign In" process over and over again after I close my Firefox 74.0 browser? https://community.norton.com/en/forums/why-do-i-have-do-norton-password-manager-sign-process-over-and-over-again-after-i-close-my

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Phew. That thread is exactly what I was complaining about; I just hadn't found it. I note that it is dated only two days ago. That probably explains why the lower tier Norton support people were not very helpful.

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There are a couple of other threads on their forum regarding the same problem. The extension updated on the 12th and since no one has lost any passwords or access to their vault I guess it's not at the top of the list to get it fixed. Norton is pretty good about fixing their products so, it shouldn't take too long.

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I just tried Norton PWM in FF v. 73.0.1 - not staying signed-in

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I don't use the PWM for banking or government, so it's not a big deal. I'll just change all non-critical passwords to an easy-to-remember one until it's fixed. PWM works normally on IE. I haven't tested Chrome or Edge.

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Users on the Norton Community Forum are reporting that uninstalling the current version and installing version 6.6.3.5 is working as expected across all browsers.

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When you install the older extension, be sure to disable automatic updates on it's manager page.

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This option is not in Vault Settings or anywhere in FF that I can see.

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Uninstall the current version then, go to:

https://addons.mozilla.org/en-US/firefox/addon/norton-password-manager/versions/

Select version 6.6.3.5 and be sure to disable automatic updates on it's manager page after you add it to Firefox.

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Sorry, I found it. Thanks for the help!!

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Latest Norton Password Manager version 6.7.1.9 - released today - appears to be fixed.