This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Filesystem explorer crashes Firefox

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by alsabak

alsabak
alsabak
more options

Every action involving opening the file-browsing window, like downloading or uploading files, causes Firefox to crash. It doesn't happen when I try browsing my filesystem by typing "file://path/to/file" in the url window, but this doesn't let me download or upload anything. Restarting without plugins didn't do anything, the problem was still present.

I'm working on an up-to-date version of Arch Linux, but I'm not certain the issue isn't with my system. If anyone knows ANYTHING that could be causing this problem, please let me know how to check for it.

The problem started when I updated from Firefox 68 to Firefox 74.

Every action involving opening the file-browsing window, like downloading or uploading files, causes Firefox to crash. It doesn't happen when I try browsing my filesystem by typing "file://path/to/file" in the url window, but this doesn't let me download or upload anything. Restarting without plugins didn't do anything, the problem was still present. I'm working on an up-to-date version of Arch Linux, but I'm not certain the issue isn't with my system. If anyone knows ANYTHING that could be causing this problem, please let me know how to check for it. The problem started when I updated from Firefox 68 to Firefox 74.

All Replies (4)

alsabak
alsabak Question owner
more options

Clarification: When downloading a window pops up allowing me to chose between opening with the default app (I can change that and browse installed apps) or saving the file. If I choose to save it the crash occurs. When uploading simply clicking the "Browse" button crashes Firefox.

aki66
aki66
more options

another user questioning about the same problem.. can you please refer this. https://bugzilla.mozilla.org/show_bug.cgi?id=1245434#c10

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

alsabak
alsabak Question owner
more options

Here are some crash report IDs that I submitted:

  • bp-e4eaf722-7274-4c97-89b0-2b9a50200422
  • bp-ce7cc18f-d83f-4871-9072-d7b080200422
  • bp-ab95b974-e3bc-4f26-afc4-c31600200422
  • bp-040f7f51-42f4-4c15-8c8e-2d9710200422

As of the post Aki_66 linked to, the solution there seems windows-specific, or I don't understand it. If it's not, could you explain it to me better? As I understand it it bases on turning off "Expand to current folder", whatever that is, in windows file explorer.

As of the "Firefox crashes" page, I already tried reinstalling, starting in safe mode and downgrading, and got down to submitting reports and asking on the forum.

Modified by alsabak