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Firefox crashes allthe time with only about ten open tabs

  • 3 replies
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

MEK
MEK
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Sometimes only one tab crashes but often firefox crashes completely. At times it will take the computer down with it and require a reboot. Continues to crash in safe mode. Have refreshed firefox, removed and downloaded fresh version, and followed troubleshooting steps. \\Windows 10 8 gb ram Norton 360

Sometimes only one tab crashes but often firefox crashes completely. At times it will take the computer down with it and require a reboot. Continues to crash in safe mode. Have refreshed firefox, removed and downloaded fresh version, and followed troubleshooting steps. \\Windows 10 8 gb ram Norton 360

All Replies (3)

FredMcD
FredMcD
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Gah-Your-tab-just-crashed https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

We have recently seen multiple reports that Bitdefender is causing issues with tab crashes in Firefox 73.

It looks that Bitdefender has pushed an update to address this issue 21 Feb 2020
++++++++++++++++++++++++++++++++++++++++++++++++++++
In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

MEK
MEK Question owner
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f4f8b4ba-6606-4cbe-b102-84b0c49ec9dc 5/8/2020, 9:19 AM 3f12ba89-8349-4a6e-a27b-9aa47690d01f 5/8/2020, 7:16 AM 56c9cf35-f0f8-4950-b159-12b6096a9eca 5/8/2020, 6:52 AM 8bdf9acf-e1e2-4ac6-a5b4-38fd3b5dbd96 5/7/2020, 8:54 PM 507d5beb-fedc-484d-9e65-3d258ad606fd 5/7/2020, 7:20 PM 87596475-b95c-4f3d-b06c-f223b0c7e71d 5/7/2020, 5:44 PM ddb231a6-729c-485a-97d9-34e8cb45cd30 5/1/2020, 10:17 AM 95ad451d-a51d-41ab-9a18-5e2146bc6b42 5/1/2020, 10:17 AM 9cc99306-088f-4aa4-a772-a38e0db9ce7a 5/1/2020, 10:16 AM 96209607-a357-49cf-8c23-12dcbc95ca49 4/28/2020, 1:47 PM ae1365e2-ebcc-4374-9ab5-8908dbccbc82

FredMcD
FredMcD
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FredMcD said
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.