This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't log in to Frontier email account on Firefox. Chrome and Edge work

  • 6 replies
  • 1 has this problem
  • 35 views
  • Last reply by steve7zann

more options

Can't log in to Frontier email account on Firefox. Chrome and Edge work. On login, page reloads to the same log in window,no error messages,username and password still present.

Can't log in to Frontier email account on Firefox. Chrome and Edge work. On login, page reloads to the same log in window,no error messages,username and password still present.

Chosen solution

Hi steve7zann,

Try Clearing Cookies and Sites Data.

  • Click the menu button. and select Options. Preferences.
  • Select the Privacy & Security panel and go to the Cookies and Site Data section.
  • Click the Clear Data… button. The Clear Data dialog will appear. ...
  • Click Clear.

If it doesn't solved your problem, the feel free to ask in Reply Section. Thanks for raising your question in Mozilla Support Forum.

Read this answer in context 👍 0

All Replies (6)

more options

Hello steve,

Follow the instructions and step :

1. Click the Firefox Account icon in the toolbar.

2. In the drop-down menu, click on Account Settings, then click Manage Account.

Your Firefox Account page will open.

3.Click the Change… button next to Secondary email.

4.Click the Make primary button next to your desired primary email.


You might have to log out and log back in to Firefox Accounts on your mobile devices in order for Firefox to display your new email.

I hope resolve your problem then reply me back.

Thank you

Regards

Arman khan

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

more options

Only got to Step 3- there is no CHANGE button,only ADD (I only have one email account).

more options

Start in Safe Mode didn't allow me to log in to the Frontier account.

more options

Chosen Solution

Hi steve7zann,

Try Clearing Cookies and Sites Data.

  • Click the menu button. and select Options. Preferences.
  • Select the Privacy & Security panel and go to the Cookies and Site Data section.
  • Click the Clear Data… button. The Clear Data dialog will appear. ...
  • Click Clear.

If it doesn't solved your problem, the feel free to ask in Reply Section. Thanks for raising your question in Mozilla Support Forum.

more options

Clear Data worked and I could log in to Frontier! I had previously deleted all Frontier cookies but that didn't work. Thank you,but why did Clear Data work?