This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Remembering the master password after resetting

  • 4 replies
  • 2 have this problem
  • 3 views
  • Last reply by tz32582651

tz32582651
tz32582651
more options

Hi! I set up a master password maybe two-three days before. Today as I opened my laptop and firefox, I discovered that I have totally forgot my master password within these few days! I had to use the reset option, losing all the past data, as the warning said. However, just after this such a pathetic task, I remembered that I have the master password! I had three years of log in and bookmark info stored in the firefox! now that i can't even log in my firefox account i am losing them all! Please please help me! Can i have my old login info back? I can provide the master password if needed! It was an act of haste.

Hi! I set up a master password maybe two-three days before. Today as I opened my laptop and firefox, I discovered that I have totally forgot my master password within these few days! I had to use the reset option, losing all the past data, as the warning said. However, just after this such a pathetic task, I remembered that I have the master password! I had three years of log in and bookmark info stored in the firefox! now that i can't even log in my firefox account i am losing them all! Please please help me! Can i have my old login info back? I can provide the master password if needed! It was an act of haste.

All Replies (4)

Wesley Branton
Wesley Branton
more options

Unfortunately, as the warning says, resetting the Master Password removes logins and passwords from the Firefox storage. It's unlikely that you will be able to recover that information.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need a backup copy of logins.json and key4.db in the profile folder.

You can look at a utility to browse System Restore points.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

the-edmeister
the-edmeister
  • Moderator
more options

Are you using Sync with your Firefox Account?
If so, DO NOT open Firefox on any other devices which are connected to that Firefox Account!

And let us know in this thread, so "we" can guide you further as to getting your logins data back on that computer thru Sync. But once another device connects to the Sync server, all hope is lost if Sync deletes the logins data on another device.

tz32582651
tz32582651 Question owner
more options

NO! Unfortunately not :( i am not using sync with my Firefox account. :/ Also, after the master password incident there's a notification about reconnecting with the account. But, as I have forgotten this one's password as well, I am unable to do so. :/ Btw, Won't I be able to recover the login info from Firefox profile as "cor-el" suggested? If I can't get the login info, i will have to do with the bookmarks only. :(

Modified by tz32582651