This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Sync is not syncing

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by TyDraniu

more options

Hi, I'm having some trouble re-syncing my firefox account. I have multiple access on smartphone and computers but rightnow I cannot sync my pc after a Windows 10 reset. My log is here https://pastebin.com/dTiYHyKn

Thanks for your support

Hi, I'm having some trouble re-syncing my firefox account. I have multiple access on smartphone and computers but rightnow I cannot sync my pc after a Windows 10 reset. My log is here https://pastebin.com/dTiYHyKn Thanks for your support

Chosen solution

Can you try to sync now? I can see a different error ATM, so something's happening.

Read this answer in context 👍 0

All Replies (3)

more options

It looks like your instance tries to connect to https://sync-719-us-west-2.sync.services.mozilla.com which is currently offline.

more options

So that's a good or a bad news? Should I just wait for Firefox to fix it itself?

more options

Chosen Solution

Can you try to sync now? I can see a different error ATM, so something's happening.