We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Not bookmarks after update 81.0.2 64 bit. Recovery pssw and other.

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

marinokermac
marinokermac
more options

After today's update, all the bookmarks of all pages and their pssw have disappeared. How can I recover from the previous version? This is the second time you have combined this problem. I use Firefox for work, and those bookmarks are basic to me. I await news for the recovery. Italian language possible?

After today's update, all the bookmarks of all pages and their pssw have disappeared. How can I recover from the previous version? This is the second time you have combined this problem. I use Firefox for work, and those bookmarks are basic to me. I await news for the recovery. Italian language possible?

All Replies (2)

FredMcD
FredMcD
more options

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.