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Help with address book!

vdaenterprises
vdaenterprises
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Help!

I was having significant problems with Thunderbird version 68.x.x, 32-bit Windows (running on 64-bit system), so after a little research I found that there was a version 78.x.x available, 64-bit Windows. I downloaded and installed this, but I now find I've lost ALL of my address books (some of these addresses being EXTREMELY important and likely irrecoverable). And yes, I committed the cardinal computing sin....I didn't back up before installing.

Is there any way I can recover these email address books? Please tell me there is....

Thank you for any help you can give me.

Help! I was having significant problems with Thunderbird version 68.x.x, 32-bit Windows (running on 64-bit system), so after a little research I found that there was a version 78.x.x available, 64-bit Windows. I downloaded and installed this, but I now find I've lost ALL of my address books (some of these addresses being EXTREMELY important and likely irrecoverable). And yes, I committed the cardinal computing sin....I didn't back up before installing. Is there any way I can recover these email address books? Please tell me there is.... Thank you for any help you can give me.

All Replies (4)

Wayne Mery
Wayne Mery
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> I didn't back up before installing.

Indeed.

> I was having significant problems with Thunderbird version 68.x.x

Please describe.

> now find I've lost ALL of my address books

How many address books? And all your email is there?

vdaenterprises
vdaenterprises Question owner
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After one of the more significant updates a few months back, it screwed up the colours of the different panes so that mail could barely be read. I HAD been using a theme which was then disabled and there was no way to get the colours changed.

Saw mention from a few other users that they had some of the same related issues and had switched to the 64-bit version which had allowed them to once again make colour changes to backgrounds and fonts. So of course I followed suit, and this DID sort out those issues.

However, when I went to write an email recently, I noted that it wasn't pulling up the associated info such as names when I entered an email address when writing a new mail. Upon further inspection, I noted that all my address books were empty aside from the latest email addresses I had sent mails to. I had a 'Personal Address Book' as well as the standard 'Collected Addresses'. The address books are still there but are now empty.

Wayne Mery
Wayne Mery
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Visit Help > Troubleshooting > about:profiles

What profile names do you see, and which one is listed as "Default profile"?

vdaenterprises
vdaenterprises Question owner
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It shows the same profile for the Root Directory (C:\Users\Administrator\AppData\Roaming\Thunderbird\Profiles\fopzyf6w.default) as the Local Directory (C:\Users\Administrator\AppData\Local\Thunderbird\Profiles\fopzyf6w.default)....and the profile shows as being the default profile. No other profiles are present.