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Thunderbird hangs after 2-3 minutes; have to force quit

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by emards

emards
emards
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Tbird recently auto-updated to 78.4.0. I have used it for many years, but now it hangs after 2-3 minutes whether I click on something or not and I have to force quit. Using Mac os 10.15.7, no extensions or add-ons, no anti-virus software. Tried starting in safe mode, no help. Uninstalled Tbird, then downloaded and installed again, no help. This is extremely frustating!

Tbird recently auto-updated to 78.4.0. I have used it for many years, but now it hangs after 2-3 minutes whether I click on something or not and I have to force quit. Using Mac os 10.15.7, no extensions or add-ons, no anti-virus software. Tried starting in safe mode, no help. Uninstalled Tbird, then downloaded and installed again, no help. This is extremely frustating!

Chosen solution

Try running in OS X safe mode to test the possible effect of startup apps:

https://support.apple.com/en-ca/guide/mac-help/mh21245/mac

While antivirus is the most common startup app that causes hangs, there have been cases where other apps such as online backups have done the same.

Try also with a new profile created in 78, Help/Troubleshooting, about:profiles.

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All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Try running in OS X safe mode to test the possible effect of startup apps:

https://support.apple.com/en-ca/guide/mac-help/mh21245/mac

While antivirus is the most common startup app that causes hangs, there have been cases where other apps such as online backups have done the same.

Try also with a new profile created in 78, Help/Troubleshooting, about:profiles.

emards
emards Question owner
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Thanks, sfhowes. Making a new profile seems to have cured the problem.