Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

GMail Stopped Working Today For No Reason. SOLVED caused by ESET

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by steve298

joel.brown333
joel.brown333
more options

TB and GMail worked great last night. This morning it doesn't and hasn't worked all day. I've tried removing the gmail account from TB and when I try to re-add it in it says something like User Name or Password incorrect and can't login. I can login fine to my Google account through the browser and get to gmail.com fine also. I disabled ESET Anti-virus and that didn't help. Tried changing Google to use less secure apps and changing login to Normal, that didn't help either. I manually re-added my gmail account in TB hoping that might somehow help, but still it doesn't work.

My other email accounts in TB work fine, just the gmail account stopped working this morning. I've seen other posts today from people experiencing the same issue.

Any ideas would be greatly appreciated.

Thanks...

TB and GMail worked great last night. This morning it doesn't and hasn't worked all day. I've tried removing the gmail account from TB and when I try to re-add it in it says something like User Name or Password incorrect and can't login. I can login fine to my Google account through the browser and get to gmail.com fine also. I disabled ESET Anti-virus and that didn't help. Tried changing Google to use less secure apps and changing login to Normal, that didn't help either. I manually re-added my gmail account in TB hoping that might somehow help, but still it doesn't work. My other email accounts in TB work fine, just the gmail account stopped working this morning. I've seen other posts today from people experiencing the same issue. Any ideas would be greatly appreciated. Thanks...

Modified by Wayne Mery

Chosen solution

I found the solution. It was ESET HIPS that was blocking the login between TB and GMail. I turned off the email portion of HIPS that monitored everything at the transport and protocol level. Then TB could login to GMail. Once I did this, I could turn all the ESET HIPS options on again and everything works great.

Read this answer in context 👍 0

All Replies (4)

joel.brown333
joel.brown333 Question owner
more options

Chosen Solution

I found the solution. It was ESET HIPS that was blocking the login between TB and GMail. I turned off the email portion of HIPS that monitored everything at the transport and protocol level. Then TB could login to GMail. Once I did this, I could turn all the ESET HIPS options on again and everything works great.

steve298
steve298
more options

Can show me exactly where to turn hips off

joel.brown333
joel.brown333 Question owner
more options

Pull up ESET and select Setup then Computer Protection. You will now see Host Intrusion Prevention System (HIPS). Click on the green HIPS slider and select Web and Email. Turn off Protocol Filtering and turn off SSL/TLS filtering.

Once I did this I could login with Thunderbird and connect to GMail. Then I could turn all the settings back on in ESET.

That's what did it for me.

Modified by joel.brown333

steve298
steve298
more options

Thanks Joel worked for me