We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Not able to read emails and websites

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

kishmanalbert
kishmanalbert
more options

I have a problem not able to read some of the incoming and/or website pages which are shown as boxes with an A inside the box. All is non-readable, why ?

I have a problem not able to read some of the incoming and/or website pages which are shown as boxes with an A inside the box. All is non-readable, why ?

Chosen solution

This can happen if the font that is requested is corrupted or otherwise can't be accessed, possibly because the font is under control of a third-party font manager and is located in a non standard location. If Firefox isn't able to access the requested font then it falls back to a 'last resort' font that shows all glyphs as a '?' or an 'A'.

Read this answer in context 👍 0

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

We cannot help you if you don't post screenshots so that we can see the issue. Also, provide steps to replicate the issue.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

This can happen if the font that is requested is corrupted or otherwise can't be accessed, possibly because the font is under control of a third-party font manager and is located in a non standard location. If Firefox isn't able to access the requested font then it falls back to a 'last resort' font that shows all glyphs as a '?' or an 'A'.