Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Spam settings

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

tsher
tsher
more options

Certain emails are landing in my spam mail box. These are not spam. They are not marked as junk. How to I allow the spam filter to let them through?

Certain emails are landing in my spam mail box. These are not spam. They are not marked as junk. How to I allow the spam filter to let them through?

Chosen solution

Spam is a label applied by the mail provider (TB uses 'junk'). Access the account in webmail and whitelist or unblock the messages there, perhaps by adding the senders to webmail contacts.

Read this answer in context 👍 0

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Spam is a label applied by the mail provider (TB uses 'junk'). Access the account in webmail and whitelist or unblock the messages there, perhaps by adding the senders to webmail contacts.