This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bank access

  • 1 reply
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

pmartyn1969
pmartyn1969
more options

Since update to Firefox 85.0.2 on my 2020 MacBook Air (OS 11.2.1), I can no longer access my Scotiabank account. Chrome, however, still works.

Since update to Firefox 85.0.2 on my 2020 MacBook Air (OS 11.2.1), I can no longer access my Scotiabank account. Chrome, however, still works.
Attached screenshots

All Replies (1)

FredMcD
FredMcD
more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.