This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Page zooms but zoom feature says it's still at 100%

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

darthhellokitty
darthhellokitty
more options

I just updated to a new laptop, and I'm now having a problem with Firefox. I'll be reading a page, when it will suddenly zoom in - the zoom feature stays at 100%, but I have to scroll across the page to get to the end of lines. I can't figure out how to make it go back to normal - I have to close the tab, then open a new tab and open the URL again on that.

What is causing this? Is it a setting I can change? How do I fix it?

Thanks!!!

I just updated to a new laptop, and I'm now having a problem with Firefox. I'll be reading a page, when it will suddenly zoom in - the zoom feature stays at 100%, but I have to scroll across the page to get to the end of lines. I can't figure out how to make it go back to normal - I have to close the tab, then open a new tab and open the URL again on that. What is causing this? Is it a setting I can change? How do I fix it? Thanks!!!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you reset the Zoom via "Ctrl + 0" (zero) ?

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window