This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't save logon information or create a primary password

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by aedes.ag

more options

On 84.0.2 on OSx.

Firefox will offer to save usernames and passwords, but then does not remember them in the future. Attempting to import existing data from another browser into Lockwise prompts a request to set a primary password first. Attempting to set a primary password (which is currently not set), yields the error message "Unable to change primary password."

On 84.0.2 on OSx. Firefox will offer to save usernames and passwords, but then does not remember them in the future. Attempting to import existing data from another browser into Lockwise prompts a request to set a primary password first. Attempting to set a primary password (which is currently not set), yields the error message "Unable to change primary password."

Chosen solution

Problem is resolved by upgrading to 87.0.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Problem is resolved by upgrading to 87.0.