This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Secure connection failed

abayabaymarcy
abayabaymarcy
more options

I cannot access the youtube website and other websites as well due to secure connection failed. how can I fix this? I'm really confused and I'll really appreciate your response because other websites are related to my online classes.

I cannot access the youtube website and other websites as well due to secure connection failed. how can I fix this? I'm really confused and I'll really appreciate your response because other websites are related to my online classes.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

In case this is a problem with a proxy server, could you change this setting:

  • Windows: "3-bar" menu button (or Tools menu) > Settings (previously "Options")
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the search box at the top of the page, type proxy and Firefox should filter to the "Settings" button, which you can click.

Switch to "No proxy", then click the OK button at the bottom.

For reference, the default of "Use system proxy settings" piggybacks on your Windows/IE "LAN" setting. "Auto-detect" can lead to a flaky connection.

Any difference?