This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Video player audio is lost when scrubbing

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by DL

more options

Got a new computer running latest version of Firefox 89.0.2 64 bit.

Tried YouTube and CNN, when I open a video there's audio. When I scrub (move to another time on the video) to another timestamp, the audio is gone. Dailymotion has no audio at all. I tried Spotify Player, there's audio when I play the song but if I try to scrub, playback itself fails. Chrome works perfectly fine and my old computer with the same version and setup has no trouble at all. Please help!

Got a new computer running latest version of Firefox 89.0.2 64 bit. Tried YouTube and CNN, when I open a video there's audio. When I scrub (move to another time on the video) to another timestamp, the audio is gone. Dailymotion has no audio at all. I tried Spotify Player, there's audio when I play the song but if I try to scrub, playback itself fails. Chrome works perfectly fine and my old computer with the same version and setup has no trouble at all. Please help!

Chosen solution

I have no idea why but the problem fixed itself. Some windows updates maybe?

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

I have no idea why but the problem fixed itself. Some windows updates maybe?