Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bug: Troubleshooting Information page blank. Also . . .

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by Rodney

FredMcD
FredMcD
more options

The Troubleshooting Information page is blank.

Also, when I wrote this post, I got this;

Troubleshooting Information (optional):

We can't automatically get your browser's troubleshooting data, please . . . .

The Troubleshooting Information page is blank. Also, when I wrote this post, I got this; Troubleshooting Information (optional): We can't automatically get your browser's troubleshooting data, please . . . .
Attached screenshots

All Replies (3)

FredMcD
FredMcD Question owner
more options

Note: When using Troubleshoot (Safe) Mode, the page displays properly.

FredMcD
FredMcD Question owner
more options

I closed the browser and let it alone for a while. Now the page displays properly.

But Distribution ID is still blank.

Rodney
Rodney
more options

FredMcD said
But Distribution ID is still blank.

Same here ....

As you and I are both on Windows;   my guess is that   "Distribution ID"  only
applies to Linux users.