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Navy Federal Login Credentials Wrong

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by namenew213

namenew213
namenew213
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When I try to log into Navy Federal on Firefox, I get kicked out and the website tells me I entered the wrong credentials. When I use Chrome or Edge and log in using the same credentials, I get into my account just fine. I've cleared all Navy Federal data from Firefox, turned on and off hardware acceleration, and toggled VPN on and off and it keeps happening.

When I try to log into Navy Federal on Firefox, I get kicked out and the website tells me I entered the wrong credentials. When I use Chrome or Edge and log in using the same credentials, I get into my account just fine. I've cleared all Navy Federal data from Firefox, turned on and off hardware acceleration, and toggled VPN on and off and it keeps happening.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

namenew213
namenew213 Question owner
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This didn't work. I renamed the cookies file, and I can't rename or remove the other two because they're in use when I try. When I close Firefox in order to rename them, they disappear.