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Nothing on screen

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

tonyward1
tonyward1
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I just downloaded Mozilla Firefox on my new laptop. I opened it and it opened up. No problem. But when I put an IP address on it, there is no response. It just sits there. My internet connection works fine on Microsoft Edge and Chrome so it is not a connection problem. Can anyone help? Thank you for your help. Tony Ward

I just downloaded Mozilla Firefox on my new laptop. I opened it and it opened up. No problem. But when I put an IP address on it, there is no response. It just sits there. My internet connection works fine on Microsoft Edge and Chrome so it is not a connection problem. Can anyone help? Thank you for your help. Tony Ward

All Replies (1)

FredMcD
FredMcD
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Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network.

[56+] Type about:preferences#general<enter> in the address bar. Look for Network. +++++++++++++++++++++ Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first try No Proxy. If there is a problem, then try System Proxy.